quality product dispute situation:
According to the situation reported by the entrusting party and the information provided, the entrusting party signed an "Order Order" with the manufacturer (hereinafter referred to as the supplier) and purchased 50 "ice cream machines" involved for the production of ice cream. During use, the client found problems such as the product not forming, the discharge port not discharging material, and the slurry pool pipe splashing. Some equipment could not be used at all, and the supplier failed to take effective maintenance measures.
In order to further clarify the cause of the equipment failure, the client hopes to investigate whether there is a quality problem with the "ice cream machine" involved that prevents the normal production of ice cream.
quality analysis results: The
quality analysis expert group discussed the relevant information and on-site investigation and inspection of the "ice cream machine" involved and conducted a comprehensive quality technical analysis, and made the following suggestions and conclusions:
The "ice cream machine" involved in the expansion rate, production capacity, ice cream temperature, and refrigeration effect did not meet national standards, and there were tube collapse failures related to product quality.