quality product dispute situation:
According to the relevant information provided by the client and the situation reported, the demander and the supplier signed a contract on June 11, 2016, agreeing that the demander would purchase an "oven control panel" from the supplier.
The buyer combined the "oven control board" with other components to produce an oven and sold it to the customer. The customer reported that during the use of the oven, there were faults such as inaccurate temperature control, incomplete or garbled digital display, and abnormal functions. The buyer believed that these failures were caused by quality problems with the "oven control board" involved. The supplier of
believes that these faults are caused by the oven produced by the demander not being produced in accordance with the "Product Confirmation" and violently installed or improperly installed during the production process. The digital tube display is incomplete or garbled, and the function is abnormal. Generally, it is caused by the collision during the installation process of the control board, which causes the pin solder joints to loosen or the digital tube is damaged. Inaccurate temperature control is generally caused by the oven not being configured and assembled in accordance with the "Product Confirmation", or the upper and lower temperature probes being inserted reversely or loose.
In order to clarify whether there are quality problems with the "oven control board" involved in the case, the buyer submitted an application for quality appraisal of the "oven control board" involved in the case.
Quality analysis results: The
appraisal expert group discussed and comprehensively technical analyzed the relevant information, on-site investigation and test data of the "oven control panel" involved in the case, and made the following appraisal opinion:
checked, inspected, and tested the "oven" involved based on limited sampling samples and identification plans. It was unable to conclude that the "oven control panel" involved in the case had quality issues that did not comply with the "Product Confirmation" and caused the disputed malfunction in the "oven" involved.